Shipping

• International Package mail Shipping costs (Europe) depends on the country of shipping

* 30ml bottles E-liquids or lower and accessories (2kg max) are standard being shipped as mailbox post, 50ml bottles E-liquids or higher, Starter Kits and Hardware are standard being shipped as package mail.

 

Order Processing

Vape Holland will make every effort to have your order out within two business days. In some situations, during holidays and with larger orders, it may take up to four days to get your package in the mail. We do everything we can to get your goods to you as quickly as possible. We will always send you notification if there is a delay, and you will receive notification whenever your package is shipped. Your order will be packaged discreetly and securely.

 

Shipping Methods and Delivery

 

Vape Holland currently offers mailbox and package mail shipping through PostNL.
Delivery of your order through PostNL shall take within 2 days (within Netherlands) and 2-4 days (within Europe) after shipping out.
With International shipping please understand that the package may take longer than this. Weekends, holidays, and customs delays can extend the shipping times for packages. This is something completely outside of our control, and your patience is appreciated.

Track & Trace

 

Packages of PostNL are standard being supplied with a Track & Trace code (within Netherlands).
Track & Trace for International Package Shipping is optional.
For PostNL Track & Trace Click here (Holland) or Click here (International tracking).

Standard (International) shipping does not include a tracking number. If you would like a tracking number for your package, please select the Postnl Tracked. If you are ordering hardware, or large orders of juice, we do recommend that you track the package. We are not responsible for packages lost in the mail or seized by customs. Packages shipped with tracking may be able to be reshipped if lost in the mail, but untracked packages will not be reshipped or reimbursed.

 

Shipping to Non-EU Countries

Please keep in mind that shipments outside of the EU, Switzerland, and the UK may encounter customs delays. This is out of our control, and you will have to contact your customs agents for more information about your package. We will declare the value of your package on customs forms, and large orders may incur some customs fees and/or VAT taxes. These vary from country to country, but in our experience customers receive packages with very small or no additional fees. Again, this is out of our control and you will have to contact your customs agents for more information. Please do not let this discourage you from ordering, we have had very little trouble with non-EU orders.

 

Returns

Hardware

You may return any unopened and unused hardware for a full refund within 14 days of purchase. You are responsible for all shipping charges when returning items to Vape Holland. Shipping charges are non-refundable if the item is being returned for any reason other than the item being DOA on arrival. Your shipping costs will be refunded to you if the item was not working when you received it. Basically, if it isn’t your fault you shouldn’t have to pay anything to return it. We may charge a 20% restocking fee if the original packaging is not in brand new condition. Items returned
E-cigarettes and tanks are consumable products. Use of these items will wear them out, requiring them to be replaced at some point in time. We do not guarantee the life of any hardware products longer than stated below, so keep that in mind when you make a purchase. Atomizers wear out, and you should expect to go through 3-5 per month. How your atomizer tastes is beyond our control, and off flavors are almost always caused by improper use of the equipment. Any complants related to taste are not warrantied.
All hardware (including kits, batteries, atomizers, cartomizers, and clearomizers) have a DOA warranty only. If your hardware stops working within 30 days from delivery, we will replace the item. Damage caused to the item by your own negligence (dropping your battery in the water, running it over with your car, or using it in a way other than that which is recommended by the manufacturer, for example) voids the warranty and makes the purchase non-refundable. We do, of course, honor all manufacturers return policies, some items may be returned beyond the 30 day DOA warranty. A 20% restocking fee may be charged on returned items, depending on the situation surrounding the return.
If you would like to return a product for exchange, replacement, or refund, please send us an email providing as much information as possible. Include your order number, full name, address, phone number, and a detailed reason for your return. You must contact PRIOR to returning the item. Items returned without contacting us are not eligible for refund or replacement. Any return inquiries may be send to vapeholland@gmail.com
Return items must be packaged correctly. You must include all parts, packaging material, instructions, and other related items when you return the product. This means that, within reason, the item must be returned in the same condition that you received it. All items must be returned in a padded envelope or box. Any damage that occurs while the item is in transit back to Vape Holland will be the responsibility of the purchaser.
The item (or items) must be shipped back to us at your expense. Once we review the return, any replacement items will be sent to you at Vape Holland’s expense. Refunds may take up to four business days to completely process, so please be patient.

E-liquids

All purchases of e-liquids and other liquid products, including DIY ingredients, are final and are non-refundable. With that in mind, if you have any issues with our e-liquids or other liquid products please contact us. We want to keep our customers happy, and we will do what we can to solve any problems that you may have.